Career opportunities with Masterfix


Positions Currently Available:

Domestic Appliance Engineers

To continue with our planned expansion we require an additional 3 field engineers.

You must be able to effectively diagnose and repair domestic appliances, have a current driving licence and reside in our coverage area of Yorkshire, Derbyshire or Nottinghamshire.

You will have a positive attitude and take pride in your work, be able to self-organise and manage your time effectively, be computer literate, have exceptional customer service skills and, be of smart appearance.

As part of our friendly team, you must be able to communicate effectively and appropriately with colleagues, manufacturer representatives, consumers and retailers.

You will receive skills training on our main brand products, Samsung, BEKO,Hotpoint, Indesit and Whirlpool to allow you to achieve the customer satisfaction expected and you will be provided with the latest hand held reporting and IT technology, branded uniform and vehicle however, you should have your own tools.

The position will suit an energetic and ambitious engineer who is not afraid of hard work to achieve their goals.

Remuneration is by way of a basic salary and bonus which is based on the achievement of targeted KPIs and only limited by your own ability and efforts.

Initial applications by email only to mfe@masterfix.co.uk <mailto:mfe@masterfix.co.uk>  and to include a full CV, current/expected earnings and full details of relevant experience demonstrating your abilities to fulfil this exciting opportunity.


For Self Employed engineers wanting to join our network please use the following link:    NEW Agent Application Form.


Office

Booking & Service Co-Ordinator

Masterfix perform under guarantee, and out of guarantee in-home repairs and service, for some of the leading manufacturers’ kitchen appliances.

You will already have substantial experience in a busy call centre/office and have exceptional telephone and customer care skills linked with fast and accurate computer input. You will need to be a quick thinker to deal with our client's varied telephone requests and demands and be able to ensure uncompromised data entry into our systems. You must have a good working knowledge of Microsoft Outlook, Word and Excel. You will be able to understand geographical and post code maps and demonstrate excellent communication.

You will be responsible for total job co-ordination, answering the telephone, contacting customers, confirming details and booking repairs, performing job triage, ordering, receiving and allocating spare parts for engineers, allocating work to engineers throughout the UK, chasing updates and providing reports by our systems, email and telephone.

You will liaise with our clients, engineers and subcontractors accurately and succinctly to ensure complete satisfaction is provided with accurate and timely appropriate back office administration.

You will be working in a fast paced and demanding environment where customer care skills are paramount to professionally manage customer’s expectations.

You must be dynamic, self-motivated and be able to work under pressure and tight timescales.

You will receive an initial salary commensurate with your role and responsibility and have opportunities to develop your skills, and achieve job progression, as Masterfix continues to expand.


Initial applications by email only to mfa@masterfix.co.uk <mailto:mfa@masterfix.co.uk>  and to include a full CV, current/expected earnings and full details of relevant experience demonstrating your abilities to fulfil this exciting opportunity.

Fixed Priced Labour Rates

Complete on-site repair

Full Parts and Labour Guarantee
*

Industry Trained Engineers

Hassle Free, on-line Booking 24/7
Masterfix Domestic Appliance Repairs Ltd
Book a Repair on-line, or talk to us on:
01143 840000
Monday - Friday 9.00am - 4pm
Specialising in Home Appliance Repairs for over 40 Years....
Fixed Priced Labour Rates

Complete on-site repair

Full Parts and Labour Guarantee
*

Industry Trained Engineers

Hassle Free, on-line Booking 24/7
Book a Refrigeration Repairs From ONLY £99.00
Book a Laundry Repair from ONLY £74.00
Book a Electric Oven Repair From ONLY £79.00
The Reliable Choice for Domestic Appliance Repairs
Masterfix Domestic Appliance Repairs Limited, Unit 4, Markam Vale Environment Centre, Markham Lane, Markham Vale, Chesterfield, S44 5HY. Telephone: 01143 840000
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